Tech Support

We are here to help!

Technology is fantastic… when it works. Frustrated? No worries, we can help! Call 217-423-7589 or email our team below.

COLOR PRINTING ISSUES

Grant Webber
– Quotes, Sales, & Installation – Large Format Production (larger than 13″ x 19″)
Erin Cooney – Graphic Design, Pre-Press, & Typesetting
Charlotte Brooks – Small Format Production (13″ x 19″ or under)


DIGITAL (B&W) PRINTING ISSUES

Jon Sommers – Large Format (larger than 11″ x 17″) ~ Orders/Returns, Bidder Lists, & Active Projects
Susie Snyder – Small Format (11″ x 17″ or under) ~ Orders/Returns, Bidder Lists, & Active Projects


EQUIPMENT-RELATED ISSUES

Matthew Swarthout – PC/Mac, Local Network, Canon, HP, & KIP
Jon Sommers – KIP


INTERNET-RELATED ISSUES

Matthew Swarthout – DFS Windows Client, DFS Portals, FTP, & Website


BILLING QUESTIONS

Jo Ellis – General Inquires, Account or Invoice-specific, Past-due

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